Refund & Cancellation Policy

Funds you deposit into your ISTRUCTURE wallet remain yours until you place an order. You can withdraw the full balance at any time to a verified payout method, subject to KYC, sanctions screening and standard processing times. Withdrawal fees, where applicable, are disclosed in-app before you confirm.

Because tokens trade on a live order book, executed buy and sell orders are final. We do not reverse a filled trade because of price movement, regret, or a change of mind. If you believe an order was executed in error (platform bug, duplicate charge, incorrect price display), contact support within 7 days with the reference code — we will investigate and, if the fault is ours, correct the position and refund any resulting fees.

Bank wires, card and Paystack payments that fail, are duplicated, or exceed the requested amount are refunded to the original payment method within 5–10 business days of confirmation. Crypto deposits sent to the wrong network or with an incorrect memo may not be recoverable — always double-check the destination address and network before sending.

Listing fees paid by partners, developers or agents are refundable in full if we reject the listing before it is published. Once a property is live on the marketplace, listing fees are non-refundable. Success fees are only charged on completed capital raises and are non-refundable after settlement.

Rental yield distributions are calculated from actual rent collected on the underlying property, net of documented operating costs. If a distribution is over- or under-paid due to our error, we will true up the amount on the following distribution cycle.

When you close your account, we return your fiat balance to a verified payout method and any remaining crypto to a verified wallet after outstanding trades settle and mandatory retention checks complete. KYC and transaction records are retained for the statutory period required by AML law.

Email support@istructure.app from your account email with the transaction reference code, the amount, and a short description. We acknowledge within 2 business days and aim to resolve within 10 business days.

Please contact us before initiating a chargeback — most disputes are resolved faster directly. Fraudulent chargebacks may result in account suspension and recovery action.

support@istructure.app · WhatsApp +234 703 157 3383